Hand & Stone Franchise FAQs

Spa experience is not required. We can teach you everything you’ll need to know about the spa industry during our franchise training. Instead, we look for hardworking entrepreneurs, generally with a background in sales or management. Hand & Stone franchisees are natural leaders who can motivate their team, make marketing decisions, handle operations and finances, and be the face of their franchise.

We want to be sure that you have the resources you need to build your business. To franchise with Hand & Stone, candidates are required to have a minimum net worth of $750,000 and a minimum of $150,000 liquid assets. That requirement may be higher in areas where construction costs are higher than average or if you’re interested in a multi-unit agreement. If the financial requirements are different in your case, we will let you know as early in the process as possible.

The profitability of your franchise and the amount of time it takes you to break even relies on a number of different factors, many of which vary by franchisee. With that said, our FDD includes helpful information about systemwide performance, including gross average sales. Feel free to ask any questions you might have about profitability during the franchise process.

Our franchise process also includes a validation step, during which you’ll have the opportunity to speak with existing franchisees. You’re welcome to ask them questions about their individual unit economics during your validation calls.

Although this can vary from franchisee to franchisee, the process generally takes 8-12 months from signing your franchise agreement to your grand opening. This timeline may be affected by site selection or permit approval.

Franchisees are responsible for a 6% royalty fee, as well as a 4% advertising fee, which includes a local advertising component.

Not necessarily, but we do prefer that our franchise owners take a proactive role at their franchise. If this doesn’t seem feasible for you, or if you’re interested in how to be a hands-on operator with a multi-unit agreement, please let us know. We’ll be happy to talk through your options.

Hand & Stone is pleased to provide best-in-class training to all of our franchisees. Prior to your grand opening, you’ll receive five days of classroom training. During your pre-opening week, our operations team will be onsite to help set up your business and train your staff.